jlvet Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how jlvet ("jlvet," "we," "us," or "our") collects, processes, stores, and protects the personal data of individuals ("you," "your," or "Player") who access or use the jlvet online gaming platform available at jlvet.net (the "Platform"). This Policy applies to all personal data collected through the Platform, including during account registration, gameplay, financial transactions, customer support interactions, and marketing communications.

jlvet is committed to protecting your privacy and handling your personal data in a manner consistent with the Republic Act No. 10173, known as the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations (IRR), and the issuances of the National Privacy Commission (NPC) of the Philippines. By using the jlvet Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

2. Data Controller Information

jlvet acts as the personal information controller (PIC) in respect of the personal data collected through the Platform. As PIC, jlvet determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable data protection laws.

For all data privacy-related enquiries, requests, or complaints, you may contact jlvet's designated Data Protection Officer (DPO) through our 24/7 live chat support or by writing to [email protected] (plain text — not a clickable link).

Personal Data We Collect

jlvet collects the following categories of personal data from players and platform visitors:

4. How We Collect Your Data

jlvet collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud screening data from payment processors; publicly available information where permitted by law.

5. How We Use Your Personal Data

jlvet processes your personal data for the following purposes:

• To create, verify, and manage your jlvet account.
• To process deposits, withdrawals, and other financial transactions.
• To verify your identity and age in compliance with PAGCOR regulations and Philippine law.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activities.
• To provide customer support and resolve disputes.
• To personalise your gaming experience and recommend relevant games and promotions.
• To send you account-related notifications, security alerts, and, where you have opted in, promotional communications.
• To monitor gameplay patterns for responsible gaming purposes, including identifying signs of problem gambling.
• To comply with legal and regulatory obligations, including reporting to PAGCOR and the Anti-Money Laundering Council (AMLC).
• To improve the Platform through analytics and user research.

6. Legal Basis for Processing

jlvet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the jlvet Terms and Conditions, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements and AMLA obligations.
• Legitimate interests: Processing for fraud prevention, platform security, and analytics, where our interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time.

7. Sharing and Disclosure of Personal Data

jlvet does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard, for the purpose of processing financial transactions.
• KYC and identity verification providers: Third-party services engaged to verify player identity and age in compliance with regulatory requirements.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities, where required by law.
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and analytics service providers engaged by jlvet under strict data processing agreements.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third parties with whom jlvet shares personal data are required to implement appropriate technical and organisational security measures and to process your data only in accordance with jlvet's instructions and applicable law.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device when you visit the jlvet Platform. They allow the Platform to recognise your device, remember your preferences, and provide a more personalised experience. jlvet also uses similar technologies such as web beacons and local storage.

8.2 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for account login, session management, and security.
• Performance and analytics cookies: Help us understand how players use the Platform so we can improve it. Data collected is aggregated and anonymised.
• Functionality cookies: Remember your preferences such as language settings and game display options.
• Marketing cookies: Used only where you have given consent, to deliver relevant promotional content. You may opt out at any time through your browser settings.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlvet Platform. Instructions for managing cookies are available in the help documentation of your browser.

9. Data Retention

jlvet retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR licensing conditions and AMLA requirements.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for the duration of your account and for two (2) years following account closure.

Upon expiry of the applicable retention period, jlvet will securely delete or anonymise your personal data in accordance with its data disposal procedures.

10. Data Security

jlvet implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jlvet Platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• Multi-factor authentication for administrative access to systems containing personal data.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jlvet will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by the Data Privacy Act and NPC Circular No. 16-03.

11. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by jlvet:

To exercise any of the above rights, please contact jlvet's Data Protection Officer via 24/7 live chat or by writing to [email protected]. jlvet will respond to all verified data subject requests within fifteen (15) calendar days, in accordance with NPC guidelines.

12. Children's Privacy

The jlvet Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. jlvet does not knowingly collect personal data from individuals under the age of 21. If jlvet becomes aware that personal data has been collected from an underage individual, such data will be deleted immediately and the associated account will be permanently closed. If you believe that an underage individual has registered on jlvet, please notify us immediately via live chat or at [email protected].

13. International Data Transfers

jlvet primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines, jlvet ensures that such transfers are subject to appropriate safeguards, including contractual clauses that provide a level of data protection equivalent to that required under the Data Privacy Act of 2012. jlvet will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or without implementing appropriate protective measures.

14. Changes to This Privacy Policy

jlvet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. Where changes are material, jlvet will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect. The effective date at the top of this Policy will be updated accordingly. Your continued use of the jlvet Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

15. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or jlvet's data processing practices, please contact our Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 through the jlvet Platform.
• Email: [email protected] (plain text — not a clickable link).

If you are not satisfied with jlvet's response to your complaint, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines (NPC). Information on how to file a complaint with the NPC is available on the NPC's official website.